Terms & Policies

 

Terms and Conditions

Welcome to The Shamanatrix, Inc.! By engaging in shamanic healing sessions, retreats, or any services offered by The Shamanatrix, Inc., you agree to the following terms and conditions.

1. Services Provided

We offer personalized shamanic healing sessions, including 1:1 private sessions, online workshops and group retreats. Our services are intended to guide individuals on their personal healing journey, providing support through ancient practices rooted in shamanism.

2. Booking and Payment

  • All bookings for private sessions and retreats require prior confirmation and payment.

  • Payments are due at the time of booking to secure your spot in a session, workshop or retreat.

  • If you need to cancel or reschedule, please provide at least 48 hours' notice for private sessions. For retreats, a longer notice period (typically 2 months may apply depending on the event terms.)

3. Refunds and Cancellations

  • Private Sessions: If you cancel or reschedule your session with at least 48 hours' notice, you will be offered a full refund or rescheduled appointment. If less than 48 hours’ notice is given, no refund will be provided.

  • Workshops: Refunds or cancellations for workshops will be subject to the specific event's policy, many online workshops are free, some are a fee.

  • Retreats: Refunds or cancellations for retreats will be subject to the specific event's policy. Please refer to the specific retreat booking page for details.

4. Client Responsibilities

  • You are responsible for providing accurate health and personal information during the booking process. This information is important for the safe and effective facilitation of your healing experience. please fill out health history intake forms prior to our first session if applicable.

  • You acknowledge that shamanic healing practices are not meant to replace professional medical or psychological treatment. If you have any medical or psychological concerns, please consult a licensed professional before engaging in any session or retreat.

5. Confidentiality and Privacy

We are committed to maintaining the confidentiality of your personal information. We will never share or sell any personal information you provide to us. Any private information you share during sessions or retreats will be kept strictly confidential unless you provide written consent to share specific details.

6. Limitation of Liability

By engaging in our services, you agree that The Shamanatrix, Inc., including its practitioners and affiliates, is not liable for any personal, emotional, physical, or psychological injuries that may occur during or after the healing process. Participation in sessions, workshops and retreats is at your own risk.

7. Force Majeure

In the event of circumstances beyond our control (e.g., natural disasters, health crises, etc.), we reserve the right to reschedule or cancel sessions, workshops or retreats. In such cases, we will offer a refund or alternative arrangements. Travel insurance for any retreat is highly recommended.

8. Amendments

The Shamanatrix, Inc. reserves the right to update or amend these Terms and Conditions at any time. Changes will be posted on this page, and it is your responsibility to review these terms periodically.

Privacy Policy

At The Shamanatrix, Inc., we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines the types of information we collect and how it is used.

1. Information We Collect

When you book a session, workshop, or retreat with us, we may collect:

  • Personal Information: This includes your name, email address, phone number, and any other details you provide during the booking process.

  • Health and Wellness Information: For the safety and effectiveness of your healing, we may ask for details regarding your physical and emotional health, but only as necessary to help you during our work together.

2. How We Use Your Information

  • We collect your email address to communicate important updates, special offers, and upcoming events or retreats related to your healing journey.

  • We do not share, sell, or trade your personal information with any third parties. Your information is kept confidential and is only used for the purpose of delivering our services to you.

3. Security of Your Information

We implement appropriate technical and organizational measures to safeguard your personal information and protect it from unauthorized access, disclosure, alteration, or destruction.

4. Cookies and Tracking Technologies

We may use cookies to enhance your experience on our website. Cookies are small text files that allow us to identify your device and tailor the site to your preferences. You can control cookie settings through your browser.

5. Email Communication

By providing your email address, you consent to receive promotional emails from us. If at any point you no longer wish to receive emails, you may opt out by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly.

6. Third-Party Links

Our website may contain links to third-party sites, such as booking platforms or video call platforms to deliver services. Please note that these third-party sites have their own privacy policies, and we are not responsible for their practices.

7. Your Rights

You have the right to request access to the personal information we hold about you, and to correct any inaccuracies. If you wish to delete your personal information, please contact us, and we will comply with your request to the extent allowed by law.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this page regularly.

9. Contact Us

If you have any questions or concerns about our Terms and Conditions or Privacy Policy, please feel free to contact us at: The Shamanatrix, Inc.